Customer Advocate

Qualifications•Solid understanding of customer account management•High degree of organization and attention to detail•Successful time management and prioritization skills•Effective written and oral communication•Microsoft Office Skills•2-5 yearsâ work experience or proven track record for successResponsibilities•The Customer Advocate will work closely with an assigned set of accounts to provide overall account management•Problem solving, long term relationship development, and responsiveness are keys to success in this role•The Advocate will interact with multiple business units to drive results by executing order fulfillment processes to exceed customer expectations and align with GPI business, financial and operational objectives•Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment•Order and inventory management based on forecast and other modeling•Manage on time and in full shipments•Project management for our external customers (developing new business with existing customers)•Achieve all goals associated with cash flow for GPI as associated for their account•Goals include accounts receivables and working capital management•Participate in Lean Sigma projects and deploy continuous improvement initiatives•Develop strong relationships with internal and external customer contacts•Liaison between GPI and our customer on all aspects of account management