Field Service Technician

Company Description

Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers’ challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.

Why work with Bosch Rexroth?

• Challenging Projects: We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different and your time will be filled with interesting and exciting projects.
• Amazing Colleagues: Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
• Learning and Development: We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That’s why we actively promote growth and development.
• Change the World: We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
• Social & Value-Driven: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the  future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
• Flexibility & Freedom: We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
• International Opportunities: We are a truly global, fully networked company, with locations in more than 80 countries all over the world.

Job Description

• Support at customer site, diagnose and repair, or commission, hydraulic and electro-hydraulic components, or systems
• Develop specialized knowledge for the control of industrial, hydraulically oriented machinery and use this knowledge to meet customer expectations.
• Troubleshoot customer’s machine products/systems
• Learn & utilize computerized hydraulic system tools to verify functions of hydraulic and control solutions
• Evaluate and identify potential new business at customer sites
• Support other members of the team if needed remotely and or perform work on-site, to ensure rapid two-way flow of information and contribution to effective team working (Field Service, Inside Service, other departments, etc.)
• Prepare detailed field service reports. Reports will include daily records of work performed, materials used, hours worked, expense account items, etc.
• Provide direct labor support for Bethlehem or Houston Shop during peak demand
• Support in-house systems' testing and site commissioning of systems.
• Pro-actively address and resolve difficult customer issues and complaints.

Qualifications

• Associates’ Degree in Electronics, Mechatronics, Industrial Automation, or related field from an accredited program (i.e. CHEA, Dept of Education) OR High School Graduate or equivalent from an accredited program plus 2 years of experience in a hydraulic and electronic shop or field service capacity.
• Able to travel to domestic and international customer sites with little or no advance notice (approximately 50-60% of the year)
• Willing to learn Fluid Power components, (i.e. Pumps and Motors, proportional and servo valves, logic valves, etc.)
• Willing to learn Industrial Hydraulic electronic controllers (i.e. HNC, HPC, HACD)
• Work with and under guidance of multiple Field Service Technicians
• Demonstrated experience in assisting internal and external customers with questions, concerns, complaints, etc.
• Working knowledge of computer, Microsoft Office software, and ability to perform installation of controller specific programs as needed.
• Excellent verbal, organizational and communication skills
• Work overtime as necessary to complete project.